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Know Where You Stand Before You Play

Our legal terms set out your rights, our responsibilities, and the conditions under which your account operates. Access and eligibility depend on your local law and the region you are in — check that before you open an account with us.

Account Terms ApplybKash, Nagad, Rocket CoveredJurisdiction-Dependent AccessYour Rights ExplainedContact Us Any Time
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DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

We collect only the data needed to run your account — your registered name, contact details, and payment wallet identifiers like your bKash or Nagad number. We do not sell your data to third parties, and we do not share it beyond what is required for payment processing and fraud prevention. You can request a copy of the data we hold on your account by contacting support from your registered email. Retention periods apply: active account data is held while your account is open, and closed account data is retained only as long as required under applicable financial record rules.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your device settings. No third-party ad tracking cookies are set without your consent.

Data Requests

Request access to or deletion of your personal data any time via email support. We confirm receipt within two business days and complete the request within our stated period.

Account Security

Your account is protected by OTP verification on login from new devices. If you notice an unrecognised login, use the 'Secure My Account' option immediately and contact support.

Who to Contact

For privacy concerns or data-handling questions specifically, address your email to our support team with the subject line 'Data Request' — this routes it to the right person.

LEGAL SUPPORT CONTACT

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to dispute a transaction, or want to request account data, our support team handles it directly. We do not route legal queries through automated bots — a real agent picks up your case and follows up with a reference number you can track.

Live Chat Start a chat from the lobby or account page. For legal and account queries, say 'account issue' at the start and it routes to a senior agent.
Email Support Send your query to our support address from the email registered to your account. Include your account ID and the relevant transaction reference for faster handling.
Wallet Disputes For bKash, Nagad, or Rocket transaction disputes, contact us with your wallet reference number. We cross-check against our payment logs and respond within our standard window.

Questions About Our Terms and Your Rights

These are the questions we get most often about our legal terms, account conditions, and your rights as an account holder. If yours is not here, contact us directly.

Account eligibility depends on your local law and whether you are in a region we serve. It is your responsibility to confirm that opening an account is lawful where you are before you proceed.

Email us from the address registered to your account with the subject 'Data Request'. We confirm receipt within two business days and handle the request from there.

No. Your payment wallet — whether bKash, Nagad, or Rocket — must be registered in your own name. Wallets that do not match your account name will be flagged and the withdrawal blocked until verified.

Contact support with your wallet reference number and the transaction date. We cross-check against our own payment logs and come back to you with the outcome and any next steps.

Send a closure request from your registered email to our support team. We process it, confirm your final balance, and arrange any outstanding withdrawal back to your registered wallet.

We post updated terms on this page and notify you by email before significant changes take effect. The date at the top of the page always shows when it was last revised.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.